As UX Designer / Researcher, you will be embedded within project teams to deliver user-centred insight and design practice. This work focuses on internal user experiences but must remain meaningful to the organisation’s wider customer outcomes. You will help validate usability, support accessibility, and contribute to building a brand-new UCD function.
📍 Location: Hybrid Working, Central Scotland
🔁Contract Type: Contract or Permanent considered
What you’ll do
1. Conduct user research to understand internal user needs and pain points
2. Carry out usability testing to validate new or existing solutions
3. Ensure accessibility standards are met across project deliverables
4. Produce UCD artefacts such as user journeys, service maps, personas, or insights
5. Support internal teams and vendors responsible for UI component delivery
6. Help socialise and embed UCD ways of working into project delivery
7. Collaborate with UX Leads to contribute to framework and standards development
What to bring
Essential:
8. Strong grounding in UX research and/or service design methods
9. Experience in usability evaluation, problem framing, and synthesising insights
10. Understanding of accessibility principles and compliance considerations
11. Ability to communicate findings to technical and non‑technical stakeholders
12. Comfortable working in organisations with emerging or low UCD maturity
Desirable:
13. Experience supporting UI delivery teams (not ownership of UI design)
14. Exposure to enterprise internal systems or service design in complex environments
Mindset & Behaviours (Critical)
15. Curiosity, empathy, and passion for improving user experience
16. Comfortable educating others about UCD principles
17. Adaptable and able to work within ambiguous, evolving structures
18. Collaborative and proactive approach to problem-solving
What You’ll Get in Return
For employees, we’re committed to recognising and rewarding hard work. Our competitive salary and benefits package includes; Company Pension Scheme, Private Medical & Dental Insurance, Group Income Protection, Group Life Assurance, Cycle to Work and Electric Car Salary Sacrifice Scheme. We also invest in your development. If you choose to self-study in your own time, we’ll fund your study materials and exam fees — and once you pass, you’ll receive an incentive bonus.
How to Apply
We’re committed to creating an inclusive and accessible recruitment process. If you have any access needs or require adjustments at any stage of the application or assessment process, please let us know — we’re happy to support you.
Please note: All offers of employment will be subject to background checks and confirmation of the right to work in the UK.
📅 Apply now to be part of a team that values initiative, collaboration, and continuous improvement;