Overview
Join our One Great Team here at Haven as an Entertainment Team Manager! If you live for entertainment, thrive on leading teams, and have a passion for curating amazing events and productions, this could be your chance to shine! We’re looking for Entertainment Team Managers who are experienced in multi‑venue operations, live shows, and tours, and excited to lead a team of entertainers dedicated to creating unforgettable moments for every guest.
As an Entertainment Team Manager, you’ll be at the heart of our entertainment line‑up, overseeing organisation, logistics, and daily operations to bring the magic to life! Working with the Head of Activities, you’ll motivate and guide your team to deliver exceptional experiences while continuously raising the bar. This role is all about making memories that last a lifetime… and it just might be the opportunity of a lifetime for you, too!
Responsibilities
* Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
* Guest Experience: Ensure top‑tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
* Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
* Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs.
* Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
* Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.
* Training and Development: Support staff development through ongoing training, mentoring, and creating growth opportunities.
Qualifications
* Previously worked within a leadership capacity in the entertainment industry.
* Proven ability to plan and co‑ordinate events and productions.
* Possess a thorough knowledge and understanding of leadership attributes.
* Ability to cope under pressure and be flexible to adapt to changes.
* Can prioritise and deliver to deadlines.
* High‑energy individual with a passion for entertaining.
* Passionate about delivering an exceptional guest experience.
Working Hours
Our Entertainment Team Managers are required to work 5 or 6 days per week. Hours will include evenings and weekends.
Eligibility and Checks
Successful candidates will be required to provide ‘right to work’ documents to confirm they are 18+ and can legally work in the UK. Additionally, successful candidates will be required to undergo and satisfactorily complete an Enhanced DBS check prior to starting work.
What We Offer
* An inclusive, supportive work environment.
* Comprehensive training and ongoing support.
* Career development opportunities, including fully funded qualifications.
* Exclusive team perks, including up to 50% off on‑park dining, 20% discount on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and so much more.
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