Overview
Protection Manager to join a leading retail and entertainment company and lead the client’s team within the Customer and Retail Care department, driving the success of their interventions programme and supporting key objectives.
What You’ll Bring To The Table
* Lead and inspire the team, fostering a high-performance culture focused on continuous improvement.
* Work cross-functionally with Customer and Retail Care teams to ensure a seamless, best-in-class experience across all customer contact points.
* Identify and interpret behavioural patterns to detect signs of vulnerability among customers.
* Develop strong, collaborative relationships with stakeholders across the business to support shared goals.
Skills & Experience We're Looking For
* Demonstrated success in leading and developing high-performing teams.
* Strong customer service abilities with excellent interpersonal communication.
* Relevant experience in a similar position within the gaming / banking / insurance industry.
* Background in operating within highly regulated environments and supporting vulnerable customers.
What’s In It For You?
* Location: Borehamwood
* Work type: Permanent
* 25 days annual leave, and many more benefits!
How To Apply
For further information on this Protection Manager role apply below.
Equality and Inclusion
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Application Consent
By applying you are confirming you are happy to be added to the Addition mailing list regarding future suitable positions and marketing efforts. You can opt out of this at any time simply by contacting one of our consultants.
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