Overview
Sainsbury's Londonderry, Northern Ireland, United Kingdom
Position: Online Assistant
Location: Londonderry, Northern Ireland, United Kingdom
Overview: Working in our stores is a fast-paced, customer-focused environment where food is our passion. As an Online Assistant, you’ll deliver a joyful shopping experience for our online customers, so they get everything they shopped for at Sainsbury’s.
What you’ll be doing
* Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing substitutions when products are out of stock
* Using a handset to plan your route around the store, select items, and manage time to complete each shop
* Working behind the scenes to handle customer queries, process orders, and help load vans for Home Delivery Drivers
* Always ready to serve customers, answer questions, and proactively offer help
* Build knowledge about products, services and promotions to provide recommendations
* Work flexibly across the store as required
What makes a great Sainsbury’s Colleague
* Happy with early morning starts (many shifts start at 4am) and able to work in a fast-paced, physical, high-energy environment
* Friendly and welcoming with a genuine enthusiasm for helping customers
* Enthusiastic about solving problems, taking responsibility for tasks, and working as part of a team
* Willing to learn new skills and work flexibly to a high standard across the store
* Comfortable using new digital tools and technology and capable of moving shopping containers up to 15kg
* Great attention to detail, keeping the store clean and organised to create the best shopping experience
Eligibility
* You must be above the school-leaver age in your country (School leaving age - GOV.UK)
* If shifts cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age
* You must have Right to Work eligibility in the UK
Rewards and benefits
* Nightshift premium - additional £2.45 per hour between midnight and 5am (where applicable)
* Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks; increases to 15% on Fridays and Saturdays at Sainsbury’s; 15% off at Argos every pay day
* Free food and hot drinks provided for colleagues in all stores
* Generous holiday entitlement based on hours worked, plus maternity and paternity leave
* Pension – employer contributions matched between 4-7.5%
* Sainsbury’s share schemes – buy shares at discounted prices
* Shopping discounts on gym memberships, restaurants, holidays, retail vouchers and more
* Wellbeing support – including free access to the Employee Assistance Programme
Note: Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. We may provide enhanced discretionary leave for families and support for carers. Our internal networks help ensure true representation for everyone and remove barriers that colleagues may face. We offer development opportunities, mentorship, training, and career progression pathways to help our colleagues grow. If you would like to learn more about our commitment to inclusivity, please review our information here. If you require any reasonable adjustments during the application or interview stages, please let us know and we will support you.
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