Job Description
Position: Estates Services Support Operative (part‑time). Campus Services & Estates / Student Accommodation.
Hours: Part‑time. Grade: 2. Hourly rate: £13.45 + holiday entitlement.
Start date: 08/06/2026. Closing date: 21/05/2026. Number of positions: 10.
Job Context
This role supports the Estates Team in preparing student accommodation for summer conference activity and the forthcoming academic year. You will conduct audits across The Vale Village and Selly Oak Village to identify maintenance needs, repairs, and presentation standards ahead of new student arrivals.
Job Summary
You will work as part of the Estates Team to carry out detailed accommodation room audits, identify maintenance issues, and maintain accurate digital records. The role requires proactive, organised work, strong communication skills, and a commitment to excellent customer experience.
Main Duties
* Assist the Estates Team in auditing accommodation areas to identify maintenance issues, repairs, and other defects.
* Carry out accommodation surveys in a timely and detailed manner and upload findings daily using tablets.
* Record and report outstanding repairs accurately and consistently.
* Support the Customer Service Team with end‑of‑contract and vacation activity, including rubbish removal and preparation of accommodation prior to cleaning, refurbishment or redecoration works.
* Maintain regular communication with reception and operational teams throughout shifts to provide updates on progress and completed work.
* Ensure full compliance with all Health and Safety and Security procedures at all times.
* Work flexibly across different accommodation sites and operational areas as required.
* Undertake any other reasonable duties requested by the Estates or Customer Service Teams to support the successful delivery of accommodation operations and ensure an excellent arrival experience for residents and conference guests.
* Attend all team/briefs/training and department meetings as required and contribute constructively.
* Be flexible in working patterns as some overtime and weekends will be required.
* Treat everyone with dignity and respect, support equality and value diversity.
Required Knowledge, Skills, Qualifications & Experience
* Strong attention to detail and the ability to maintain accurate records.
* Confidence in engaging with residents in a professional and approachable manner.
* Comfort working within occupied student accommodation.
* A positive attitude and strong commitment to delivering excellent customer service.
* Good interpersonal skills and effective communication.
* Ability to work well under pressure, with a proven ability to adjust to changes in work schedules and environment.
* The ability to work effectively both independently and as part of a team.
* Some basic DIY tasks or manual work experience is advantageous but not essential.
Dimensions
* This role does not directly manage others.
* This role does not own a budget.
Planning and Organising
* Maintain awareness of how your work links with others and ensure all assigned activities are completed within a shift.
Problem Solving and Decision Making
* Demonstrate enthusiasm and willingness to engage with team members to meet challenging and competing demands.
* Use initiative, prioritise and manage work in accordance with the needs of the University. This may require weekend, early morning and evening work on occasion.
Internal and External Relationships
* Contact various departments and individuals throughout the day; a customer focus approach to problems and queries is expected.
Benefits and Working Conditions
* Flexible part‑time schedule that can be arranged around academic commitments.
* Opportunities to gain work experience, develop soft and hard skills, and enhance your CV for graduate roles.
* Maximum of 20 hours per week during term time for students, with a maximum of 13 consecutive weeks.
* Right to work checks required prior to commencing work.
* International students must apply to the Registry for authorized absence if the role exceeds 20 hours per week.
Eligibility
* Only current University of Birmingham students are eligible to apply.
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