JobTitle:CustomerServicesExecutiveFrenchorGermanSpeaker, Location:TraininginLondonthenfullyWFH Salary:£28,000-£32,000 OurclientisseekinganenthusiasticandproactiveCustomerServicesExecutive,fluentinGermanorFrench.Theroleisfocussedonprovidingexcellentcustomerservicesandorderprocessinginabusy,dynamicenvironment.WorkingwithinLifeSciences,soexperiencewithinpharmaceutical/biotechnologyoranothercomplexortechnical,scientificproductwouldbepreferred. Location(s)-UnitedKingdomLondonFullyRemote Ourclientisfocusedondeliveringoutstandingproducts,services,andoverallvaluetoitscustomers.ThebusinessinEuropeisgrowingyearonyearwithoffices,LondonandAmsterdam.OurclientisresponsiblefordeliveringproductstocustomersthroughoutEurope.Ifyouspeak,andwrite,FrenchandGermanconfidentlyaswellasEnglishandenjoybeingthefirstpointofcontactforcustomercallsandemails,andprocessingorders,thenwewouldlovetohearfromyou. EssentialFunctions/Whatyou'lldo: Youlljuggleresponsibilityforensuringordersforspecificmarket(s)getprocessedontimewithrespondingtowhatevercustomercallsyoureceiveandcompletingotherassignedtasks. Bepartofabusyteamprovidinglegendarycustomerservice:primarilyansweringcallsfromcustomersandprocessingorders. Bringapositiveenergytoyourwork,ourclientsteamandyourinteractionswithcustomers.Throughcollaborationyouareencouragedeachdaytoaspiretodeliverthebestperformancepossible,andtocontinuetogrow. Representourclientandberesponsiblefordeliveringahighqualityandlegendaryservicetoallcustomers,externalandinternal.Whatyoudohereisveryvisibleandhighimpact. Ensureallcustomerordersareenteredaccuratelyintooursystem(MicrosoftNavision)onadailybasis,effectivelyandwithintheCompanysagreedtimeframes/servicelevelcommitmentinordertoachievemaximumCustomerSatisfactionandtosupporttheSalesTeamtodrivesalesgrowth. Communicatetocustomersanychangestotheirorderstatusandofanypotentialissuesaffectingsupplyordeliverytiming. Takeownershipofcustomerissuesandfollowthroughtosolveproblemswhileexercisingsoundjudgment,focusingonachievingaresolutionthatexceedscustomerexpectations. Communicatewithinternaldepartmentsinordertoresolvecustomerqueries. HandledailyemailandphoneinteractionsyoullbedealingwithPhDstudents,procurementteams,bothuniversitiesandcommercialcustomers. Otherresponsibilitiesovertimesuchasaccountupdating/accountcreationorsupportingkeyaccounts. MinimumQualifications-EducationandExperience Youhaveagenuinepassionforcustomerservices,givingeverycustomerthefeelingthattheyandtheirorder/queryareimportanttothebusiness,andtoyoupersonally.You'lllikelyhavedevelopedthisoveranabsoluteminimumoftwoyearsofcustomerserviceexperience. TrilingualGerman/French/Englishisamust,bothwrittenandspoken. ConfidentusingMSOffice. Polite,friendly,warm,andcourteousphonedemeanoryouhavetoliketalkingtocustomers! Confidenceinaskingquestionsandguidingconversationstoresolvecustomerrequests. ExperienceusinganERPandCRM. Self-organised,youcankeeptrackofyourtodolistandareusedtomanualsystems. Openandacceptingofcoachingandfeedbackyouliketoreflectonyourownperformanceanduseourfeedbacktogrow. Abletoprovidea(relatively)calmandquietwork-at-homeenvironmentwhilstweareallworkingremotely. PreferredQualifications-EducationandExperience CustomerServiceexperiencewithinapharmaceuticalorbiotechnologycompany,oranothercomplexandtechnicalproduct. ExperiencewithSalesforceCRM YouarerequiredtobeeligibletoworkintheUKfulltimewithoutrestriction.Ifyoufeelyouhavetherelevantskillsandexperiencerequiredforthisrole,thenpleaseapplytoEvolveRecruitment,KingstonuponThamesformoreinformation. Duetothehighvolumeofapplicationswereceiveitisnotalwayspossibletorespondtounsuccessfulapplicants.Therefore,ifwehavenotrespondedtoyourapplicationwithinfivedayspleaseassumethatonthisoccasionyourapplicationhasnotbeensuccessful.