Job summary
We are looking for a Medical Receptionist to join ourfriendly, hardworking team The position is full time of 24 hours per week,worked over 3 days between the hours of 08:00-6:30pm, on a set rota. Successfulapplicants are expected to be flexible to provide cover for annual leave.
Main duties of the job
We are looking for somebody who has a polite telephonemanner, good IT skills and experience in a busy customer care environment. Theideal candidates will have reception and/or administrational experience as wellas excellent customer service and communication skills and be able to work aspart of a team. Previous experience of working in a GP Practice with EMIS isdesirable but not essential as training will be given.
About us
We are a friendly, organised, well established 4 PartnerPractice, with 3 Salaried GPs, 5 Practice Nurses and 2 Health Care Assistants.We are located in a modern purpose-built premises, serving the Wallasey area.We are always striving to improve the care that we offer and build a stronghighly skilled team to deliver this care.
We are also part of the North Coast Alliance Primary CareNetwork which has an excellent track record for collaboration, care andsupport.
Job description
Job responsibilities
Receive, assist and direct patients in accessing theappropriate service or healthcare professional in a courteous, efficient andeffective way.
Provide general reception and administrative duties as part of ateam.
Assisting other members of the Practice team as required.
Provide ahelpful and friendly service to patients.
To answer telephones promptlyensuring that all in-coming lines are covered at all times.
Processingprescription requests.
Dealing with queries.
Person Specification
Experience
Essential
1. IT Skills
2. Good Telephone Manner
3. Organisational Skills
4. Time Management
Desirable
5. Experience of working in a GP Practice
6. EMIS Experience
7. Docman Experience
8. Use of Microsoft Packages/Outlook
Qualifications
Essential
9. GCSE grade A to C in English and Maths