Introduction Participate Australia (PA) has been supporting people with disabilities since 1983, previously as Family Resource and Networks Support Incorporated (FRANS). In March 2017 our organisation undertook a transfer to a company limited by guarantee under the new name, Participate Australia.stralia (PA) has been supporting people with disabilities since 1983, previously as Family Resource and Networks Support Incorporated (FRANS). In March 2017 our organisation undertook a transfer to a company limited by guarantee under the new name, Participate Australia. Description KEY ACCOUNTABILITIES Have a sound knowledge and understanding of the National Disability Insurance Scheme (NDIS). Ensure all participant information including NDIS information, support requirements, risk profiles, approved restrictive practices, personal and health information is current, maintained and communicated to relevant parties. Maintaining up-to-date compliance documents, including support agreements and quotations. Responsible for ensuring direct service staff (support workers) are provided with appropriate service information, as required. Compliance with NDIS Quality & Safeguarding requirements, including Privacy & Confidentiality, Duty of Care and Feedback & Complaints. Assist the Rostering Lead to identify appropriate support staff or support activities for participants. Work closely with Incidents & Complaints Lead to provide relevant information to resolve any incident or complaint efficiently and effectively. Communicate with participants and their representatives regarding changes to Participate Australia policies, procedures, or processes. Participate in the emergency on-call management system as rostered. Administrative tasks as requested by management. Skills And Experiences ESSENTIAL REQUIREMENTS Providing high quality and timely communication to participants, carers and support workers. Ability to provide excellent customer service while meeting organisational efficiency targets. Has a practical knowledge of relevant organisation systems, technology, policies and processes, specific to the relevant area of corporate and service support. Ability to work cohesively in a multi-disciplinary team to drive organisational business and strategic goals. Demonstrated ability to resolve complex issues or conflict in day-to-day operation. Identifies and contributes to opportunities for innovation across teams. Comprehensive knowledge of supports and services available in the market. Monitors and maintains quality of service and reporting documentation. Accuracy and attention to detail with data entry. Working With Children Check (or application in process). NDIS Workers Screening (or application in process). NDIS Knowledge and customer service skills