Local Authority Housing, Resident relationship Officer, North London Pay rate £25.58 per hour Contract role, Local Authority Housing Pertemps are recruiting for an experienced Resident relationship Officer in Enfield. To facilitate the development and implementation of retrofit schemes by designing, co-ordinating and undertaking effective consultation, ensuring access to properties, ensuring high quality service for tenants and leaseholders in respect of information provision, and action on special needs and choices of residents Ensure that residents’ needs are met within the delivery of the major work and retrofit schemes. To be the principal co-ordinating link with residents on retrofit major work projects. To liaise with technical staff, other departments and contractors and their representative in respect of improvement schemes to Council properties to ensure that work is undertaken in accordance with agreed briefs, specifications and quality standards and the agreed Framework for Resident Consultation on Retrofit projects and Major Works Projects, Customer Care Policy, Complaints Procedure and safety standards. Engage with tenants and support agencies so that tenants have appropriate support to facilitate access for major works. This is particularly important where vulnerability and special needs are identified. Work with the Asset, Sustainability and Project Managers, Tenancy Management Team and Anti-Social Behaviour Team to contribute towards the successful delivery of the capital programme, including providing assistance to resolve access difficulties. Ensure that local knowledge about tenants’ circumstances is taken into account during the scoping of major works. You will need experience of working in a similar role in a Local Authority setting. Please get in touch for more information. This is an agency post and Pertemps can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on 07484 513909 or email graham.leatham@pprsocialcare.co.uk for more information. We recruit across all areas of Housing, Public Sector and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles.