Customer Support Specialist Location: Cambourne, Cambridgeshire Department: Customer Operations - Shared Services Centre (UK) Contract: Full-time, Permanent Are you passionate about delivering exceptional customer service and building strong client relationships? We're looking for a Customer Support Specialist to join our collaborative and high-performing Customer Operations team. About the Role As a Customer Support Specialist, you'll be the first point of contact for all customer queries related to installed assets. You'll play a vital role in delivering a consistent, high-quality service that supports both customers and internal teams. You'll work closely with Service Engineers, Service Managers, and wider support teams to ensure smooth resolution of customer issues, timely service order processing, and excellent communication throughout the customer journey. This is an exciting opportunity for someone who thrives in a fast-paced environment, is highly organised, and has a genuine passion for customer satisfaction. Key Responsibilities Manage and resolve customer cases efficiently in Salesforce CRM, ensuring timely updates to customers and stakeholders. Process service orders and invoicing accurately using SAP. Handle returns, repairs, warranty replacements, credits, and disputes. Generate service quotes and contracts, and manage related preventative maintenance activities. Liaise effectively with cus...