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B2B Customer Service Energy Expert, Stroud
Location: Stroud, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 10
Posted: 04.06.2025
Expiry Date: 19.07.2025
Job Description:
Our Energy Experts are a one-stop shop for customer queries, utilizing cutting-edge technology to connect customers with the right person—first time. We encourage authenticity over scripts, allowing you to be yourself while assisting customers.
The role involves a mix of inbound and outbound work, managing your own time and prioritizing tasks effectively.
About the team
We provide prompt responses to energy customers, ensuring they don't wait long for assistance. Our team owns the customer interaction from start to finish, focusing on top-class customer service. We are currently undergoing transformational changes to improve our service quality.
About Us
Ecotricity is Britain’s greenest energy company, pioneering renewable energy since 1995. We build windmills, sun parks, and green gas mills, and support initiatives like the Electric Highway and green mobile services.
About You
You should have a passion for customer service and a desire to expand your knowledge of the energy industry. Excellent time management, communication skills, and a proactive attitude are essential.
Core Responsibilities
* Deliver exceptional customer service via multiple channels.
* Manage customer queries proactively, owning the resolution process.
* Maintain accurate customer accounts for billing.
* Contribute to continuous improvement initiatives.
* Handle complaints effectively and within timeframes.
Skill Set Required
* Excellent communication skills.
* Strong time management and multitasking abilities.
* Flexible and adaptable to change.
* Numeracy and computer literacy.
Knowledge Required
* Utility industry knowledge, including billing and metering.
* Experience with CRM systems.
* Proven target-driven performance.
Attributes
* Passionate, energetic, and ethical.
* Team-oriented and innovative.
* Respectful and constructive.
Benefits
Healthcare, pension, hybrid working, discounts, holiday entitlement, cycle scheme, and onsite parking.
Support for environmental sustainability and diversity.
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