Based at:
Waltham Abbey, EN9 1AS
Reports to:
– Integrated Services Managers
Full time – Office based – Monday to Friday 9am to 5.30pm
£28,000 per annum, plus company benefits and annual team bonus.
The Integrated Services Executive role involves building and maintaining relationships with key business executives, addressing client queries, managing stock levels, and following established business processes. Successful candidates will possess strong administrative and organizational skills, with the ability to handle a range of tasks from composing professional emails to effectively communicating with employees, managers, and customers.
In addition, the Integrated Services Executive will play a key role in resolving issues that arise throughout the process and ensuring that all teams involved meet and maintain Service Level Agreements, ensuring smooth and timely execution of tasks and client satisfaction.
Responsibilities:
* Manage and navigate multiple databases and systems, including client-specific systems.
* Build and maintain strong, long-term relationships with customers through proactive communication and dependable service.
* To coordinate with clients to forecast demand and confirm orders in a timely and accurate manner.
* Prepare and manage outbound shipments from initiation through to delivery, ensuring all customer requirements and timelines are met as well as monitoring all shipments in transit, proactively addressing delays or issues and keeping customers informed throughout the process.
* Monitor and manage stock levels across locations, taking action to move or repurpose obsolete or excess inventory.
* To support cross functional activities to drive solutions across departments.
* Regularly update and maintain high-quality data in activity reports (Excel) and generate various weekly and monthly reports.
* Respond to customer support inquiries via phone and communicate with customers effectively.
* Collaborate with the client’s team to provide them with up-to-date information and support.
* Maintain and prepare status reports and revise process handbooks as needed.
Administrator Skills:
* Great communication skills both written and verbal
* Due diligence and attention to detail
* Good conflict management
* Prioritisation and problem-solving skills
* Proactive decision-making
Education, Experience, and Licensing Requirements:
* Previous experience in a Customer Care role is essential.
* Proficient levels of Excel, Word, and Outlook skills are required.
* Prior experience in an administrative role is preferred