Summary
If you’re great with people and have a talent for making the most of a shop’s potential, we’re looking for a Retail Team Leader in the National Trust shop at Hughenden. In this role you can help everyone to have an enjoyable and memorable day.
This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. This will be 1170 hours over the year
Working pattern is an average of 3 days a week, Sundays and Mondays plus another weekday which is currently Thursday but this can be added to dependant on the needs of the business which is why the hours are annualised so when covering leave of any kind the week can be 4 or 5 days a week. The number of hours per day changes twice per year with the site closing earlier in winter and then opening longer in summer. Bank holiday work is included, this is shared among the team.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
To find out more about what it’s like to work within “Retail” at the National Trust,
What you'll be doing
You'll help to manage the shop so that it’s both a delight for visitors and commercially successful. You'll monitor stock and promote products to help meet stretching financial targets. You’ll lead by example when it comes to focusing on income and profitability, which help to fund the National Trust’s vital conservation work.
You'll be supervising staff and volunteers in the shop, and working alongside colleagues in other departments to give the best possible service to everyone who visits.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We’d love to hear from you if you're:
1. able to lead, support and develop a team
2. confident dealing with a people in a variety of situations, including when they have complaints
3. focused on giving great service to everyone you meet
4. a team player, but also happy to work on your own initiative
5. well-organised and adaptable
6. willing to learn new skills
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places