Job Description
**This role is based out of our Ripponden Office - Hybrid and is a 6 month FTC with a view to go permanent for the right candidate**
About our business
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.
The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
Role overview
The In-Life Customer Communications Manager plays a critical role in ensuring customers receive clear, proactive and value-driven communications whilst contracted with JLA. This role is responsible for crafting communication strategies and reviewing all content that enhance onboarding, drive product utilisation, improve operational efficiency and increase customer loyalty across all customer types.
The ideal candidate understands subscription dynamics, service contracts, equipment maintenance cycles and the need for trusted, transparent communication in a B2B environmen...