Role Overview
We are looking for a Junior Customer Service Advisor to join our team. You will be the first point of contact for clients, helping to resolve queries, provide information about our services, and support the sales and marketing teams.
Key Responsibilities
* Handle inbound and outbound client communications via phone, email, and chat.
* Provide excellent customer service and resolve client queries promptly.
* Support the marketing and sales teams by providing client feedback and insights.
* Maintain accurate client records and update databases regularly.
* Assist with day-to-day administrative tasks as required.
Requirements
* Strong communication and interpersonal skills.
* Friendly, approachable, and customer-focused.
* Ability to work in a fast-paced environment.
* Good organisational skills and attention to detail.
* Previous customer service experience is a plus but not essential.
Ready to kick-start your marketing career?
If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Employee mentoring programme
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* On-site parking
* Sabbatical
* Sick pay
Work authorisation:
* United Kingdom (required)
Location:
* Liverpool L1 0BP (required)
Work Location: In person