Job Description
GEA Heating & Refrigeration Technologies is a global specialist in industrial refrigeration, heating and sustainable engineering solutions for a wide array of industries including, food, beverage, dairy and oil & gas. Proven technologies provide their customers with what they value most — reliability, operating efficiency, sustainability and long equipment life cycles that reduce their total cost of ownership. GEA provides turnkey cooling and heating installations, custom-engineered systems, compressors & compressor packages, chillers, controls and heat pumps to meet precise temperature requirements. And comprehensive service programs support customers throughout the full life cycle of their plant and equipment to ensure peak performance.
Responsibilities / Tasks
The Service Supervisor is responsible for leading a front-line engineering team while maintaining strong customer-focused approach throughout all processes. The role includes responding to service calls when required, providing technical support, and ensuring customer expectations are consistently exceeded. The position also supports the 24/7 call-out service.
Key Responsibilities
1. Maintain a strong customer-focused approach, ensuring expectations are met and exceeded.
2. Respond to service calls as required and support the 24/7 call-out schedule.
3. Supp...