A recruitment agency is seeking a Contact Centre Forecasting & Demand Planning Specialist in the West Midlands, UK. This hybrid role requires expertise in forecasting, demand planning, and capacity models within a contact centre environment. Candidates should have advanced Excel skills and experience with SQL or Power BI. Responsibilities include building accurate forecasts, analyzing data, and collaborating with operational teams to meet fluctuating demand. A competitive salary of £38,000 - £45,000 plus bonus and benefits is offered.
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