FDM is a global business and technology consultancy seeking a Technical Author to work for our client within the finance sector. This is initially a 12-month contract with the potential to extend and will be a hybrid role that will be based in Birmingham.
Our client is seeking a Technical Author to be part of the new Technology, Data and Innovation (TDI) Operations Management (OM) central audit governance team. You will collaborate with ITIL service management SMEs to create robust audit related documentation to support the timely closure of internal and external / regulatory findings. You will use your advanced documentation skills to articulate and evidence the work completed, in order to satisfy internal risk management scrutiny and demonstrate to auditors and regulators that the findings have been remediated. You will be responsible for owning and managing all aspects of the documentation’s production throughout its lifecycle.
Responsibilities
1. Work in close collaboration with IT service management process owners and SMEs to create robust documentation to support the timely closure of internal and external audit findings
2. Determine the full list of artifacts required to evidence the remediation of audit findings, and create and own the plan to ensure their timely production
3. Track the production of the supporting artifacts and drive others to meet the planned deadlines, thereby ensuring they are created on-time for the closure documentation
4. Scrutinise supporting artifacts to ensure they are of the appropriate quality
5. Own the production of the documentation throughout its lifecycle, including: being the primary author, eliciting information from SMEs (facilitating workshops when required), iterating and tracking document versions, securing evidence and gaining the various approvals required
6. Help to establish and continually improving the framework for managing audit activities