Responsibilities
To support the Principal Pharmacy Homecare Technician with the running of the Pharmacy Homecare service. Prioritisation and management of duties, understanding needs and expectations of workload. Take an active and methodical approach in problem‑solving. Provide appropriate support to Homecare staff when and where needed. Work accurately and timely to complete tasks. Professional communication with patients, pharmacy staff, wider hospital teams and external companies. Work independently to complete tasks but also to cooperate with others in line with own work limitations. At all times work in accordance with Trust values and procedures.
* Under the instruction of the Pharmacy Homecare Principal Technician, process home‑care prescriptions and invoices following standard operating procedures.
* Collaborate with appropriate teams to resolve, refer and respond to all home‑care queries from patients, staff or providers.
* Ensure that stock is virtually dispensed and precise costings of home‑care medicines are booked through EPIC, and charged to the relevant providers in line with procedures.
* Liaise with creditor payments to ensure prompt payment of invoices according to the Trust’s Standing Financial Instructions.
* Be responsible for ensuring that all clinical incidents, complaints and concerns for Homecare are reported, investigated, acted upon and learned from.
* Assist with auditing, reporting and data entry in a timely and accurate manner.
* Provide support and supervision to the pharmacy home‑care team, including appropriate cover for the Principal Pharmacy Technician and in their absence.
* Liaise with clinical pharmacists or clinical nurse specialists to highlight and refer clinical problems, ensuring that requests are processed safely and prioritised to match clinical urgency.
* Take an active role in managing Key Performance Indicators and the performance management of Homecare companies.
* Support specialist clinical pharmacists, when called upon, in providing relevant reports, utilising available IT resources through Hyperspace and Willow.
* Contribute to the development of electronic systems for managing home‑care.
* Support the Pharmacy Homecare Principal Technician in ensuring that relevant risk‑management initiatives minimise all areas of risk within Homecare and in suggesting and implementing improvements where necessary.
* Provide clear, effective and professional communication—written and verbal—with patients, patient representatives, home‑care provider personnel and all levels of internal staff including the rest of the pharmacy home‑care team.
This advert closes on Wednesday 29 Apr 2026.
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