Job Title: Supporter Care Administrator/Customer Service Advisor
Location: Salford (Office-Based)
Hours: Monday to Friday, 9:00 AM - 5:00 PM
My client is currently seeking a Temporary Supporter Care Administrator to join their team in Salford. This role is ideal for someone with strong communication skills and an eye for detail, looking to make a positive impact while supporting the business.
Main Duties & Responsibilities
* Respond to inquiries from supporters, ensuring accurate and timely recording of details on the system.
* Provide exceptional customer service to enhance the service offered.
* Handle sensitive information with confidentiality, ensuring appropriate data protection.
* Share inspirational stories with supporters to encourage continued support.
* Make outbound calls to engage with supporters and promote campaigns.
* Manage administration of supporter requests, donation queries, and update personal details.
* Provide administrative support to the Supporter Care Team, including assistance with team projects and purchasing activities.
* Collect and input data, producing basic reports as needed.
* Handle sensitive legacy-related correspondence and assist with troubleshooting minor system issues.
* Greet visitors and ensure security protocols are followed.
This is a great opportunity to contribute to a meaningful cause in a supportive office environment. If you're proactive, organized, and have a commitment to safeguarding, we'd love to hear from you! This is ideal for any candidate who has previously worked within a similar role or contact centre-based customer service roles.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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