Job Description
Credit Controller
* Location: Central Bristol
* Job Type: Full-time
* Salary: £28,000 - £31,000
As a Credit Controller, you will play a crucial role in supporting the smooth financial operations of our clients' portfolios. This involves ensuring tenant payments are accurately processed and arrears are actively managed. You will combine attentive daily banking oversight with confident communication to keep accounts up to date and resolve issues swiftly. Working closely with managers and clients, you will provide clear arrears insights, drive actions on late or non-payments, and maintain strong relationships with tenants by offering practical payment solutions.
Day-to-day of the role:
* Banking & Payment Allocation:
o Monitor bank accounts daily to accurately record and allocate incoming tenant payments.
o Update and clear the suspense account, investigating and resolving any unidentified receipts.
* Arrears & Debt Management:
o Proactively chase outstanding arrears via phone, email, and written correspondence.
o Produce regular arrears reports and work closely with property managers and clients to agree on next steps.
o Attend client meetings to provide arrears updates and support decision-making.
o Identify and target late payers ahead of upcoming charge dates to minimise future arrears.
* Tenant Support & Account Management:
o Liaise with tenants to set up standing orders and maintain accurate contact details.
o Handle tenant payment-related queries, collaborating with property managers to resolve issues promptly.
o Set up, manage, and monitor payment plans to support tenants in maintaining their accounts.
* Escalation & Recovery Actions:
o Work with property managers to escalate non-payment cases where required.
o Coordinate recovery activity with bailiffs and solicitors when legal action becomes necessary.
* Reporting, Compliance & Administration:
o Maintain a clear and comprehensive audit trail of all credit control actions.
o Support the wider finance team with additional ad hoc accounting tasks as needed.
Required Skills & Qualifications:
* A flexible, proactive attitude with the ability to adapt to changing priorities.
* Demonstrable experience working in Credit Control.
* Strong communication and interpersonal skills, with confidence engaging with a wide range of stakeholders.
* An excellent telephone manner and ability to handle difficult conversations professionally.
* Good IT literacy, including MS Word, Excel, and Outlook as a minimum.
* High level of attention to detail and commitment to maintaining accurate records.
Benefits:
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Supportive and collaborative work environment.
To apply for the Credit Controller position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.