Job Summary
We are seeking a dynamic and experienced Shop Manager to lead our Kelso retail team. The successful candidate will lead and manage the day-to-day operations of the charity shop, ensuring it meets income targets, provides excellent customer service, and promotes the charity's values within the community. The Charity Shop Manager is responsible for maximising sales, managing volunteers and staff, and ensuring compliance with policies and retail standards.
Our Charity Shop Managers are at the heart of ensuring the success of Borders Pet Rescue (BPR) shops and improving the lives of animals in need.
Key Responsibilities
1. Retail Operations
* Drive sales and profit to meet or exceed agreed targets.
* Manage stock flow: donations, pricing, rotation, and merchandising.
* Maintain high standards of shop presentation and customer service.
* Ensure effective use of Gift Aid and fundraising opportunities.
2. People Management
* Recruit, train, and support volunteers and staff.
* Motivate and develop the team to deliver excellent service.
* Create a positive, inclusive, and safe working environment.
* Plan rotas to ensure adequate shop cover.
3. Financial & Administrative Duties
* Monitor daily sales, banking, and financial reporting.
* Manage budgets, cash handling, and expense controls.
* Ensure compliance with charity retail policies and procedures.
4. Compliance & Safety
* Ensure all Health & Safety, safeguarding, and trading standards are met.
* Keep records up to date (fire checks, risk assessments, training logs).
* Report incidents and issues promptly.
5. Community Engagement
* Build strong relationships with donors, customers, and the local community.
* Promote the charity's mission and values in all interactions.
* Support local fundraising initiatives and campaigns.
Person Specification
Essential:
* Retail management or supervisory experience.
* Strong leadership and team management skills.
* Excellent customer service and communication skills.
* Good organisational and administrative ability.
* Numeracy and ability to manage budgets and cash.
* Flexible, proactive, and able to work under pressure.
Desirable:
* Experience in charity retail or volunteer management.
* Knowledge of Gift Aid processes.
* Visual merchandising skills.
* Understanding of charity sector values.
Job Types: Part-time, Fixed term contract
Contract length: 12 months
Pay: £16,086.00 per year
Expected hours: 24 per week
Work Location: In person