Overview
Welcome to Delta Hotels by Marriott, Bristol City Centre – Where Hospitality Meets Opportunity. Fresh from a stunning renovation, Delta Hotels by Marriott, Bristol City Centre offers a dynamic, modern hospitality experience in the heart of one of the UK’s most vibrant cities. We have 300 beautifully appointed bedrooms designed for guests seeking comfort and style, whether for business, leisure, or a bit of both.
We’re perfectly placed with access to Bristol Temple Meads station, the coach station, and Bristol Airport. Our hotel is ideal for guests from near and far, with adjacent parking available. Located steps from Cabot Circus and many of Bristol’s top attractions, guests can explore the city easily while enjoying Marriott’s renowned service.
We’re especially proud of our newly renovated event spaces—among the largest in the South West—which include 19 flexible meeting rooms capable of hosting up to 600 delegates. Whether it’s a conference, wedding, or special celebration, we provide the perfect setting.
But the real heart of our hotel is our people. We’re committed to creating a supportive, inclusive, and inspiring workplace where associates care deeply about what they do, offer genuine hospitality, and deliver warm, thoughtful service to every guest.
Come join us—and help shape unforgettable guest experiences, right at the centre of it. Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world’s leading hotel brands?
We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to feel a sense of belonging and to know their co-workers are committed to a culture of respect and kindness.
What is in it for you
What is in it for you: In addition to a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
* Free Meals on Duty: Enjoy complimentary meals while at work.
* Uniform Provided: A professional uniform is supplied for all employees.
* Explore Discounts: A Marriott Discount Card for benefits on hotel stays and F&B across 140 countries.
* Pension Scheme: Participation in The People’s Pension.
* Employee Assistance Programme: Free and confidential support for a variety of challenges, including financial advice, stress, and health issues.
* Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
* Training and Development: Access to training programs to enhance your skills and advance your career.
Responsibilities
* Manage administrative tasks within the office—replying to emails, researching potential business opportunities, and sharing them with the Sales Team for follow up.
* Assist the team with VIP bedroom reservations and ensure all appropriate alerts, traces, and amenities are assigned.
* Assist the team when VIP FAM & Site Visits are due by putting together sales packs and hotel gift bags.
* Work with the Sales & Events Team to ensure all assigned projects are completed with high attention to detail and meet deadlines.
* Act as a resource for other hotel departments and key stakeholders when brochures or sales information are requested.
* Use MGS, Marsha, Opera, and internal programs to produce reports as required.
* Keep apprised of hotel developments and ensure all collateral and correspondence are up-to-date.
* Develop relationships with key internal and external stakeholders.
* Create contracts as required for Corporate, FIT, and Group proposals.
* Effectively communicate all key information from Sales & Events Team to the hotel and stakeholders.
* Follow all hotel and company processes and procedures.
Safety and Company Policies
* Follow all company safety and security policies and procedures.
* Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
* Complete safety training and certifications.
* Ensure uniform and personal appearance are clean and professional.
* Maintain confidentiality of proprietary information.
* Communicate with others using clear and professional language.
* Develop and maintain positive working relationships with others.
* Support the team to reach common goals.
* Listen and respond appropriately to the concerns of other employees.
* Ensure adherence to quality expectations and standards.
Qualifications
* Education: High school diploma or G.E.D. equivalent.
* Related Work Experience: At least 1 year of related work experience in a customer service role.
Join us
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
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