Overview
We are seeking a dedicated and enthusiastic Customer Service Scheduler to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, ensuring their needs are met with professionalism and efficiency. This role requires strong communication skills and the ability to handle inquiries effectively, making it essential for the representative to be well-versed in data entry and possess excellent phone etiquette. The ability to listen and respond confidently is key. You will also be responsible for the planning of engineer's diaries, booking and planning services.
Responsibilities
· Respond to internal and external enquiries via phone, email, and chat.
· Capturing correct and concise information onto the in-house CRM system.
· Follow call escalation procedures to ensure that the appropriate level of service is offered to customers.
· Resolve customer complaints and issues promptly and efficiently.
· Provide product and service information to customers, redirecting to the correct department when needed.
· Processing payments.
· Develop and maintain schedules for engineers across England & Scotland.
· Update relevant parties on any reactive changes as and when they happen.
· Coordinate with other departments to ensure seamless service delivery.
Requirements
Essential:
Excellent communication, literacy and numeracy skills
Ability to work under pressure whilst maintaining a high level of accuracy.
Knowledge of computer skills such as Windows, Microsoft packages etc
Desired:
Experience within a similar environment
Ability to work independently and as a team.
Easily adapt to change well and view it as an opportunity.
Good interpersonal skills.
Effective relationship building skills (Internal and External)
Job Types: Full-time, Permanent
Pay: £26,400.00 per year
Benefits:
* Additional leave
* Company pension
* Life insurance
* On-site parking
* Private medical insurance
Experience:
* Customer Service: 1 year (required)
* Office: 1 year (required)
Work Location: Hybrid remote in Kidderminster DY11 7AR