Supervisory Role
* Oversee the team and ensuring a smooth process.
* Training and induction of all new staff to agreed standards.
* Receive feedback from guests and ensure quick and effective handling of issues.
* Deal with complex enquiries and complaints from clients relating to reception functions.
* Manage daily issues that may arise within the team.
* Participate in monthly team meetings.
* Communicate effectively with other team members.
Reception Duties
* Extends a warm, efficient welcome for customers.
* Check in and check out of guest’s procedures on the information technology system installed at the hotel.
* Responds to phone calls and occasionally may take bookings.
* Collaborating closely with all hotel departments (Housekeeping, Maintenance, F&B) sharing or acquiring important information about special guest requests and needs.
* Rooming of guests and description of room features.
* Create cash register and daily closing.
* Invoice control and credit handling.
* Answering and fulfilling all wishes and inquiries of the guests.
* Complaint handling.
* Epitomizes the Heartists spirit in his/her interactions with customers.
* Assist the Food and Beverage Department when required.
Health / Safety Of People / Environment
* Supervises the cleanliness of the workplace and the proper functioning of the equipment made available to him/her.
* Knows and follows the procedures in the event of a fire evacuation.
* Knows and applies the sustainable development programmer policy.
* Ensure compliance with service, quality and hygiene standards.
* Applies safety rules in customer reception, particularly for customers with disabilities.
Benefits
* Discounted hotel stays across the world with Heartist AccorHotels Card.
* Free Bonus Breaks Voucher.
* Cycle to Work Scheme.
* Staff Uniforms Provided.
* Free Staff Car Park.
* Meal provided whilst on duty.
* Double time bank holiday pay.
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