Associate Director – Hays Enterprise SolutionsLocation – London or LeedsThis role can be based in London or Leeds and will require you to be on site 3 days a week and will benefit from our hybrid working arrangements.About HaysHays is a market leader in specialist recruitment and workforce solutions worldwide. With over 50 years’ experience Hays employs over 9,500 people across 31 different countries within 21 different industries.But joining Hays isn’t about being part of a global business leader; here your ambition, collaboration and performance will be celebrated. Hays offers clear progression pathways, continue your recruitment career with us at Hays!Your RoleAssociate Director, responsible for service delivery across a total talent management solution, encompassing RPO, MSP, Employer Brand, Insights and Assessment. Working closely with the Client Services Director, you will take a strategic approach to shape and evolve the service, providing expert advice on resource, requirements, future skills and workforce planning across internal, external and contingent talent.Key deliverablesEstablish and develop key relationships in line with the Client’s business/talent strategy and contract frameworkDeliver operational excellence with a focus on continuous improvement and delivery of contractual SLAsLead a team of Resourcing Business Partners, managing individual and team performance effectively by clearly communicating expectations, regularly monitoring business plans and KPIs, conducting performance appraisals and rewarding and recognising employeesEnsure self and team are embedded in the client’s business, working as key members of HRBuild and maintain an effective partnership with the Client and continually develop account initiativesUndertake regular business planning to analyse the team’s strengths, growth opportunities and threatsRecord and report on activity and performance at regular management meetings ensuring Ensure compliance to service agreements, the contract, bespoke requirements and all legislative requirements, IR35 and AWR by example.that all SLA and key performance indicator (KPI) targets are met as per the account contract.Ensure the workplace is professional and productive, free of discrimination, harassment and bullying and provides equal opportunities for all employees.Competencies and BehavioursBuilding strategic relationshipsLooking outwards and to the futureBeing bold and curiousLeading self and othersAchieving results efficiently and effectivelyKnowledge and SkillsStrong influencing and negotiation skills.Success in a leadership role in RPO/MSP/In house recruitmentAble to present with impact and to facilitate workshops effectivelyForecasting, budgeting and planning experienceStrong communication, presentation, and public speaking skillsA flair for developing capabilityExcellent relationship management and networking skillsStrong problem solving and escalation management skillsAble to drive and effectively manage changeCommercial thinking and judgement – understand key customer drivers and the importance of using commercial acumen when making decisionsContinuously seeks to spot business improvement opportunitiesExperience in effective and creative recruitment strategiesAt Hays, we share a passion for creating a culture of opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career.