Leadership Opportunity
We are seeking an exceptional individual to fill the role of Customer Team Leader. In this position, you will be responsible for leading a team of customer service representatives, ensuring excellent customer experience, and maintaining a safe and efficient store environment.
The ideal candidate will possess strong leadership skills, the ability to motivate and coach their team members, and excellent communication skills. They will also be able to work effectively in a fast-paced environment and make sound decisions under pressure.
This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and leading a team to success. If you have a proven track record of leadership and customer service excellence, we would love to hear from you.
Salary:
£13.65 per hour, with opportunities for overtime.
Job Description:
In this role, you will be responsible for:
* Ledding and motivating a team of customer service representatives.
* Ensuring excellent customer experience through effective communication and conflict resolution.
* Maintaining a safe and efficient store environment.
* Coaching and developing team members to achieve their full potential.
Required Skills and Qualifications:
To be successful in this role, you will need:
* Strong leadership skills and the ability to motivate and coach others.
* Excellent communication and interpersonal skills.
* Able to work effectively in a fast-paced environment.
* Proven track record of leadership and customer service excellence.
Benefits:
As a Customer Team Leader at Co-op, you can expect:
* A competitive hourly rate.
* Opportunities for overtime.
* Full, paid training and development opportunities.
* A supportive and collaborative team environment.
Others:
As a Customer Team Leader, you will have the opportunity to grow and develop your leadership skills, working closely with a dedicated team to deliver exceptional customer service. We offer a range of benefits, including a competitive hourly rate, opportunities for overtime, and full, paid training and development opportunities. If you are passionate about delivering exceptional customer service and leading a team to success, we would love to hear from you.
Why Choose This Role?
This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and leading a team to success. As a Customer Team Leader, you will have the opportunity to grow and develop your leadership skills, working closely with a dedicated team to deliver exceptional customer service. We offer a range of benefits, including a competitive hourly rate, opportunities for overtime, and full, paid training and development opportunities.
We are committed to building diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.