Job Overview
Responsible for onsite and remote delivery of diverse FM Hard and Soft services for a portfolio of Ministry of Justice sites. The role involves maintaining client relationships, managing front-line staff, and external service providers. Reporting to the Regional Operations Manager, the position is mobile-based. Candidate will be required to undertake a CTC/SC Security Clearance requirement pre-employment.
Responsibilities
1. Manage the facilities within their area, ensuring alignment with Mitie operational processes and contractual obligations.
2. Ensure teams understand risk assessments and inspection processes for buildings, supporting regional FM teams.
3. Develop effective relationships with clients, stakeholders, and staff.
4. Assist in budget adherence and manage expenditure within targets.
5. Mobilise and demobilise services as needed.
6. Deliver services in line with KPIs, SLAs, and WIP management.
7. Conduct regular reviews and audits of service standards.
8. Ensure statutory compliance and timely PPMs.
9. Maintain compliance documentation.
10. Respond promptly to reactive issues, deploying resources effectively.
11. Communicate with clients and customers throughout issues.
12. Manage subcontractors and verify asset data.
13. Complete safety walks and utilize AVA reporting software.
14. Attend sites out of hours for staff engagement or emergency exercises.
Knowledge, Skills & Experience
* Experience in FM service delivery across the Total Facilities Management spectrum.
* Supervisory experience required.
* Strong communication and influencing skills.
* Solutions-oriented with good problem resolution skills.
* Well-organised with multi-tasking abilities.
* Understanding of Health & Safety practices.
* Proficient IT skills, including MS Office and CAFM tools.
* Experience with building services, cleaning, and office services.
* Essential: Knowledge of managing hard services, resilience, flexibility, staff management skills, and relevant qualifications such as IOSH Managing Safely.
* Desirable: Technical qualifications, BICs, and a full clean driving license.
Benefits include virtual GP, financial wellbeing schemes, flexible holiday options, discounts, cycle-to-work, life cover, pension schemes, employee recognition, and career development opportunities. We are committed to an inclusive recruitment process and can make reasonable adjustments for applicants with disabilities.
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