Job Description
Proclinical is seeking a Junior Customer Service Analyst to join a dedicated team. This role is focused on providing proactive, customer-oriented, face-to-face onsite support to end users. The successful candidate will be involved in the imaging and configuration of a large number of computers. This is an excellent opportunity for someone looking to develop their IT problem-solving skills and people skills in a supportive and dynamic environment.
Responsibilities:
* Provide proactive, customer-focused support to over 2,000 end users.
* Support the imaging and configuration of many computers.
* Use ITSM systems to log and track end user incidents, working within SLAs.
* Build strong relationships within the team and with end users.
* Learn and adapt to our enterprise solutions such as Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink.
* Assist in building and configuring computers for new starters and upgrading existing users' laptops.
Key Skills and Requirements:
1. Previous exposure to platforms like Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink would be an advantage.
2. Experience working with iOS devices such as iPhone, iPad & Mac, Windows hardware and meeting room technology would be beneficial.
3. Experience in a face-to-face customer service...