Job Overview
Are you a well organised, practical and friendly team player who would like to join the Administrative Team of a well-established, forward thinking, GP Surgery based in the heart of the community?
We are looking for an enthusiastic Medical Administrator with a positive attitude and a willingness to learn to help us provide a first-class reception service.
Previous experience of working in a GP Surgery and knowledge of EMIS Web would be advantageous but not essential, as full training will be provided for the right candidate who can demonstrate the following key skills:
* Excellent customer service
* IT skills
* Communication skills (both face to face and on the telephone)
* Ability to work under pressure in a fast-paced environment.
* Ability to manage and prioritise workloads.
Primary Responsibilities of the role
The core responsibilities of the Medical Administrator role are to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
* Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
* Promote full access to the practice via the front desk, telephone and online consultations/booking.
* Use EMIS computer system to book patients into appropriate clinics making best use of clinical time and expertise by using the appropriate dialogue to improve and maintain the practice "Access" targets.
* Signpost patients to the external services available.
* Always maintain strict confidentiality.
* Deal with all general enquiries, explain procedures, make new and follow-up appointments and take messages, ensuring accuracy of detail and prompt appropriate delivery.
* Follow practice protocols and procedures.
* Opening and sorting the mail in line with the practice protocol.
* Scan and work flow all correspondence, reports, results discharge letters etc promptly and accurately, using EMIS Web or DocMan 10.
* Action repeat prescription requests either manually or electronically using EMIS computer system.
* Advise patients of relevant charges for private (non-General Medical) services, accept over the counter payment and issue receipts for same.
* Ensure that all new patients are registered onto the computer system promptly and accurately.
* Follow Health and Safety Regulations as set out by the Practice.
* Attending regular staff & training meetings and contribute towards these meetings.
* Undertake an annual Appraisal Meeting with the Operations Manager, with an interim 6 month progress review.
* Take responsibility for maintaining a record of own personal and professional development.
* To be aware of the Practice Safeguarding protocols and your responsibilities, to attend regular training and to escalate any concerns to the management team.
* Any other duties as delegated by the Clinical / Management team.
There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You may also be expected to carry out any reasonable duties which may be requested from time to time.
Job Types: Full-time, Part-time
Pay: £12.21 per hour
Expected hours: 30 – 37.5 per week
Benefits:
* Company pension
* Health & wellbeing programme
* On-site parking
Work Location: In person