Primary Skills
IT Service Management & IT Governance
ITIL v4 based ITSM Process Consultancy
Service Delivery
Service Integration and Management
Stakeholder Relationship Management
Continual Improvement Management
Software License\Asset Management
Key Responsibilities
Provide consultancy and hands-on support for ITIL v4-based ITSM processes, including Incident, Problem, Change, Release, Service Request, and Configuration Management.
Establish, review, and optimise ITSM governance frameworks to ensure alignment with organisational objectives and industry best practices.
Drive effective Service Delivery Management, ensuring SLA adherence, service performance monitoring, and reporting transparency.
Support Service Integration and Management (SIAM) initiatives by coordinating across multiple vendors and internal teams to ensure seamless service operations.
Build and maintain strong stakeholder relationships, acting as a trusted advisor to business leaders and IT teams.
Lead Continual Improvement Management (CIM) initiatives by identifying service gaps, implementing improvement plans, and measuring outcomes.
Oversee or support Software Licence and IT Asset Management, ensuring compliance, optimisation, and cost efficiency across the IT landscape.
Facilitate service reviews, governance forums, and operational meetings to ensure service alignment and continuous performance improvement.
Skills & Qualifications
Strong experience in IT Service Management and IT Governance frameworks.
Practical expertise in ITIL v4-based ITSM process consultancy and implementation.
Experience in Service Delivery Management and vendor governance models.
Knowledge of Service Integration and Management (SIAM) principles.
Proven ability in stakeholder engagement and relationship management.
Experience in driving Continual Service Improvement (CSI) initiatives.
Exposure to Software Licence and IT Asset Management practices.
ITIL v4 certification (preferred).
Strong analytical, communication, and documentation skills.