Element Recruitment is working in partnership with a growing and highly respected law firm based in central Bristol to recruit a Compliance & Complaints Officer to join their expanding team.
This is an excellent opportunity for someone who enjoys working in a structured, detail-focused environment and is passionate about delivering high standards of client care. You’ll play a key role in managing complaints and supporting compliance activities across the firm, contributing directly to maintaining regulatory standards and client satisfaction.
The Role
In this position, you will:
* Manage client complaints from initial contact through to resolution
* Ensure all matters are handled professionally, fairly, and in line with legal and regulatory requirements
* Support broader compliance and operational functions across the firm
* Contribute to improving processes and maintaining high service standards
Key Responsibilities
* Manage complaints from start to finish, acting as a key point of contact for clients, fee earners, and internal stakeholders
* Liaise with legal teams to gather information and progress cases efficiently
* Ensure complaints are handled in line with SRA regulations and internal procedures
* Support compliance monitoring activities, including audits and internal checks
* Assist with the production of reports, compliance metrics, and performance data
* Escalate findings and support recommendations for improvement
* Conduct research into regulatory requirements and legal industry best practices
* Support the assessment of new regulations and their impact on the firm
* Summarise findings and present insights to management
* Maintain accurate and up-to-date compliance records and documentation
* Prepare files and documentation for audits and regulatory inspections
* Ensure all information is organised, accessible, and audit‑ready
* Work collaboratively across legal departments to ensure compliance alignment
* Support process improvements to enhance efficiency within the team
* Stay up to date with regulatory changes within the legal sector
About You
* Strong organisational skills with a high level of attention to detail
* Excellent written and verbal communication skills
* Confident using Microsoft Office (Word, Excel, PowerPoint)
* Ability to manage workloads effectively and meet deadlines
* Professional, reliable, and able to handle confidential information with discretion
* Comfortable working both independently and as part of a team
* Previous experience in complaints handling, compliance, legal administration, or a similar role is advantageous but not essential
* Experience within a regulated environment (ideally legal or professional services) would be beneficial
What’s on Offer
* Salary up to £40,000 (depending on experience)
* Company bonus structure
* 24 days annual leave + bank holidays
* Employee Assistance Programme
* Central Bristol location with excellent transport links
* Modern, high-quality office environment
* Access to gym classes
* Opportunity to join a growing law firm with long‑term career potential
If you’re looking to join a progressive law firm where you can play a key role in client care and compliance, we’d love to hear from you — apply today.
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