Fulfilment Operations Assistant
Location: Waterlooville | Permanent
Reporting to: Fulfilment Operations Supervisor
Giftpro is a leading hospitality gift voucher platform, powering beautifully branded gifting experiences for some of the UK's best-known hospitality brands. Following our move to Waterlooville, we're growing our operations team and are looking for a Fulfilment Operations Assistant to support the day-to-day printing, packing, and dispatch of our physical gift vouchers.
This is a hands-on role at the heart of our customer experience, particularly during the busy festive peak. You'll work closely with the Fulfilment Operations Supervisor to ensure every voucher is delivered accurately, on time, and to the high standards our customers expect.
What you'll do
* Print, pack, and dispatch physical gift vouchers according to daily schedules
* Ensure all orders are accurate, quality-checked, and dispatched on time
* Support peak-period volumes alongside the Fulfilment Operations Supervisor
* Maintain a clean, organised, and efficient fulfilment workspace
* Monitor stock levels of vouchers, envelopes, and packaging materials
* Assist customer service teams with fulfilment, stock, and product queries
* Flag fulfilment issues, delays, or stock shortages promptly
* Follow all fulfilment, quality, and health & safety processes
* Support continuous improvement initiatives within the fulfilment operation
What you'll bring
* Experience in fulfilment, warehouse, operations, or production environments
* Strong attention to detail and commitment to accuracy
* Ability to work efficiently with repetitive tasks while maintaining high quality
* Basic IT skills and confidence using internal systems
* Ability to meet deadlines and manage workload during busy periods
* Clear communication skills and team-focused approach
Desirable: Experience with print, packing, postal dispatch, stock control, seasonal peak periods, or gifting/hospitality/e-commerce environments.
Why Join Us?
* Competitive salary + benefits
* 25 days holiday + your birthday off
* Private medical insurance (Bupa) & health cash plan
* Life assurance & income protection
* Enhanced parental leave & family wellbeing support
* Perkbox discounts & perks
* Generous pension contributions
* Hybrid working model
This is a key operational role in a growing business, offering the chance to develop your skills and make a real impact in a busy, customer-focused environment.