Overview
Torbay Council is a forward-thinking local authority, committed to delivering high-quality services for children and young people. With an OFSTED 'good' rating in March 2022, we continue to invest in our digital infrastructure to support evidence-based decision-making and service improvement.
We are seeking a full-time, highly skilled System Administrator to join our Business Intelligence team. This pivotal role is responsible for the technical design, development, and strategic administration of the Capita One and System C systems. You will act as a lead technical consultant, ensuring these systems are robust, secure, and responsive to evolving statutory and operational requirements.
You will work closely with senior managers, frontline practitioners, and partner agencies to optimise system use and data quality. Your expertise will help translate complex business processes into system configurations and workflows that support best practice, compliance, and performance monitoring.
Role details
* Department: Childrens Services
* Location: Torbay Council
* Application deadline: 15 September 2025
* Salary: £35,412 - £38,220 per year
Responsibilities
* Design, develop, and administer the Capita One and System C systems.
* Act as a lead technical consultant to ensure these systems are robust, secure, and responsive to evolving statutory and operational requirements.
* Work with senior managers, frontline practitioners, and partner agencies to optimise system use and data quality.
* Translate complex business processes into system configurations and workflows to support best practice, compliance, and performance monitoring.
* Lead or contribute to high-stakes data responses—often at short notice—to meet external requirements such as inspections, where accuracy and timeliness are critical to safeguarding the Council's reputation.
* Communicate effectively to explain system details and procedures to non-technical colleagues.
Requirements
* Essential: Expert ICT and database management skills, including Microsoft Office, SQL, and reporting tools (e.g., Crystal Reports, SSRS), sufficient to design, develop, and maintain complex system configurations and generate performance reports.
* Proven ability to analyse and resolve complex system issues, including data integrity, access control, and cross-system dependencies.
* Excellent planning and organisational skills to manage concurrent development streams, testing cycles, and statutory deadlines.
* Demonstrated ability to lead on complex, high-stakes data responses—often at short notice—to meet external requirements such as inspections, where accuracy and timeliness are critical to safeguarding the Council's reputation.
* Effective communication skills to convey information clearly when explaining system details and complex procedures.
* This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
Knowledge
* Detailed understanding of system security models and access control frameworks within multi-agency environments.
* Extensive knowledge of System C and Capita One configuration tools and data schemas.
* Expert user and development knowledge of Management Information Systems.
* Understanding of Local Authority Childrens Services business processes.
Experience & Qualifications
* Educated to degree level in a related field or equivalent significant demonstrable experience of System Administration within a Local Authority.
* Significant computer systems administration experience sufficient to effectively maintain, develop and utilise a variety of systems.
* Significant experience resolving issues with external software suppliers to resolve high-impact system issues.
* Considerable experience leading or contributing to system development task groups, including business process mapping and change control governance.
* A demonstrable history of supporting or leading major system upgrades, including testing, user communication, and post-implementation review.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Government Administration
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