Salary: £30,000 - 30,000 per year Requirements: Experience providing technical support within a service desk or network support environment Strong troubleshooting and analytical problem-solving skills Excellent written and verbal communication skills Ability to work effectively in a fast-paced, customer-focused environment A proactive mindset with strong attention to detail Certifications such as CompTIA Network, A, or similar (desirable) Understanding of WAN connectivity technologies including DIA, Ethernet WAN, VPNs, and broadband (desirable) Familiarity with monitoring platforms (e.g., SolarWinds, Zabbix, LibreNMS) (desirable) Experience working with ticketing platforms such as Zendesk, Remedy, or Salesforce (desirable) Previous experience in a Network Engineering role (desirable) Responsibilities: Handle inbound customer and partner incidents, faults, and service requests in line with SLA targets Monitor network infrastructure and customer services using internal monitoring tools Troubleshoot connectivity issues relating to WAN, LAN, Wi-Fi, and VoIP services Provide first-line support for LAN and wireless connectivity issues including client access and configuration queries Assist with firewall access checks and basic VPN connectivity troubleshooting Document incidents, troubleshooting steps, and resolutions within ticketing systems Communicate updates to customers throughout the lifecycle of support tickets Notify stakeholders of planned maintenance and service-impacting changes Produce outage reports and coordinate with internal teams or suppliers when required Maintain knowledge base documentation for recurring issues and solutions Participate in a 24/7 on-call rota Technologies: Ethernet Firewall Support LAN Network Salesforce VPN Zabbix Zendesk More: We are a fast-growing service provider delivering connectivity and managed network services to enterprise and business customers. With an expanding national full-fibre network infrastructure, we invest heavily in next-generation network technologies, automation, and software-defined architecture. This role is based in Manchester with a hybrid working model, requiring a minimum of 3 days in the office. Youll work in a customer-focused support team tasked with maintaining reliable network services while providing excellent technical assistance. last updated 10 week of 2026