Job Advert
Customer Journey Specialist
Salary: £30,000 per annum with an increase upon successful completion of a 6-month probation.
Hours: 8am – 5pm, Monday to Friday, and 1 in 2 Saturdays, depending on business needs.
Location: Halo ARC Amesbury
Halo is the industry-leading UK-based accident repair group, with 35 established accident repair centres across the UK and still growing. Our partnership with IRS (Intelligent Repair Services) in Germany, the largest provider of accident claim services in Europe, provides Halo with an unrivalled platform for excellent training, development, and employee packages.
We are looking for a Customer Service Advisor to join our Accident Repair Centre in Amesbury. This high-profile position involves managing all elements of site administration, ensuring customer vehicles are collected and delivered efficiently, and providing exceptional customer service at all times.
Take a look at what you will be doing here: https://youtu.be/jdp_-KpIZE8?si=14uosjC67JDSKZSj
We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus. We want you to be part of it!
The role includes, but is not limited to:
1. Inspecting vehicles and assessing damage; taking clear photos throughout.
2. Handling administration duties, including liaising with customers.
3. Logistical and transport planning.
4. Maintaining a clear, methodical, and clean working area.
5. Adhering to all Health and Safety regulations and reporting issues promptly.
6. Liaising with workshop staff to ensure efficient vehicle processing.
7. Performing ad hoc administrative duties as assigned by the Bodyshop Manager.
8. Maintaining a positive and enthusiastic attitude.
9. Collecting and delivering vehicles, observing all highway laws and speed restrictions.
What are we looking for?
* Full UK Driving License.
* Self-motivated, enthusiastic, organized, with keen attention to detail.
* Supportive team player with a cooperative attitude.
* Ability to complete work from start to finish within given timeframes to a high standard.
Our Values
* Be Proud – take pride in your work and celebrate successes.
* Keep It Simple – value simple, consistent solutions.
* Do the Right Thing – act with integrity and from the heart.
And most importantly, always be extraordinary.
Halo is known for high-performing teams and offers an excellent package and environment. Benefits include:
* Accredited Living Wage Employer
* Employee assistance programme
* Health and wellbeing apps
* Cycle scheme
* Gym discounts
* Retail and restaurant discounts
* Life and health insurance
* Virtual GP
* Enhanced family pay (maternity/paternity)
* Free fruit and pizza
* Referral bonuses
* Recognition rewards
* Team event budget
* Discounted LV insurance
* Paid breaks
* 25 days holiday plus public holidays
* Career progression opportunities
* Pension contributions
* Modern, clean working environment
We are committed to equality and inclusion. For more information or to discuss this position, contact our recruitment team at vacancies@haloarc.co.uk or call 01243 546185. We aim to respond within 24 hours.
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