Would you like to kick start your career in a supportive, collaborative and innovative company?
Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?
About the Team
The Order Management Team is responsible for overseeing the post-order process once a customer order has been placed with the supplier. The team ensures accuracy, timeliness, and efficiency throughout the entire order lifecycle—from supplier confirmation through delivery and invoicing.
Success. The Softcat Way.
Softcat is a major UK success story in technology solutions. We're a £1 billion+ pa turnover business with offices nationwide and a sterling industry reputation. We help customers to use technology to succeed, by putting our employees first. Our success is down to our people – and the platform we give them to prove their potential.
What you'll be doing
As the Order Management Manager, you'll be a key driver of operational excellence across our order management and invoicing processes. You'll take full ownership of supplier data integrity, ensuring ETAs are accurate, reliable, and consistently updated. You'll be responsible for delivering Right First Time (RFT) invoicing and leading improvements through system enhancements and process reviews. This is a hands-on leadership role where you'll coach and motivate cross-functional teams, foster strong collaboration across departments, and embed data-driven decision-making into everyday operations.
ETA (estimated time of arrival) Accuracy & Management for orders
* Take full ownership of ETA data integrity across all customer orders, ensuring they are accurate, reliable, and consistently maintained.
* Build and maintain strong relationships with suppliers, regularly reviewing performance and driving efficiencies.
* Lead efforts to improve data quality by analysing trends, identifying gaps, and implementing corrective actions that enhance the reliability and transparency of ETA information.
* Partner closely with Sales and Finance teams to ensure ETA data supports accurate forecasting, customer communication, and financial planning.
Invoicing Excellence
* Ensure all invoicing is completed on time and meets right-first-time (RFT) standards.
* Collaborate with finance, sales managers and other departments to streamline invoicing workflows and resolve issues.
* Lead initiatives to improve invoicing processes through system enhancements and process reviews
Operational Efficiency & Automation
* Identify opportunities for automation to improve operational workflows and reduce manual effort.
* Collaborate with system development teams to deliver tools and solutions that support operational goals.
* Own the performance tracking framework and ensure data-driven decisions are embedded in daily operations.
Team Performance & Collaboration
* Lead, coach and motivate cross-functional teams to achieve operational KPIs.
* Foster a culture of accountability, ownership and continuous improvement.
* Ensure seamless collaboration and communication across departments to support end-to-end operational excellence
What we need from you
* Proven leadership experience, with the ability to engage and communicate effectively across all levels of the business
* Demonstrated success in leading large teams, driving performance, team development and implementing change
* Track record of delivering process, system and efficiency improvements
* Excellent interpersonal and influencing skills, with the ability to build credibility across departments
* Highly organised and resilient, capable of managing multiple priorities under pressure
We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!
Work in a way that works for you
We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
* Hybrid working – 3 days in the office and 2 days working from home
* Working flexible hours - flexing the times you start and finish during the day
* Flexibility around school pick up and drop offs
Working with us
Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.
Join us
To become part of the success story, please apply now.
If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/
Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.