Temporary ongoing - Credit Control vacancy - Gloucester - Hybrid Your new company Hays has the privilege of working with a manufacturer based in Gloucester who are looking to add an extra head to the Credit Control due to Growth. If you have a great deal of experience within Credit Control, it could be the role for you. Your new role The AR / Credit Controller will be responsible for: Proactive collection of payment on AR debt across designated customer accounts. Timely identification of risks due to late/non-payment, escalating to AR management and relevant sales contacts. Collate and communicate customer remittances to the Cash allocation drive to ensure timely cash allocation and appropriate customer ageing. Maintain records of Invoices, debits, and credits, with the latest actions, owners and next steps to secure resolution/payment. Identify and communicate any customer disputes/debits relating to price, shortage or QA issues and work with sales and the customers to resolve them, identify root causes, working with Team Leader and sales to ensure future instances are mitigated. Create and influence sales to approve credits in a timely manner where applicable to Enable prompt resolution of any payment disputes. Chase repayment of invalidated customer claims/deductions. Review and maintain the customer-held order process, timely communication and decision-making on the use of held orders to leverage customer payment, working collaboratively with sales to ensure wider business objectives and relationships are taken into consideration. Review and support process to recommend customer revised credit limits to the Credit Manager where orders are routed To credit hold due to the customer credit limit being exceeded. Review and coordinate customer payment plans With the Credit Manager, and work with the customer and sales to ensure that these are adhered to. Support the summarising of the monthly regional Top 20 receivables debt issues, with Latest action, owner and clearance timeframe. Support quarterly write-offs and provisioning with full history and back up for eligible aged debt items. Arrange and attend internal debt meetings with sales, and attend external customer debt meetings as required With the Team Leader and Manager. Support external and internal audits. Adhere to Global AR KPI’s Other tasks and duties as assigned. What you'll need to succeed - 3 plus years within Credit Control - Key attention to detail - Customer service or accounts management experience - Good knowledge of Excel - including v-lookups and pivot tables - Drive and commitment to achieving targets and deadlines - Ability to work ina fast-paced environment - Dynamic, resilient, hard-working and reliable - Excellent verbal and communication skills - Excellent analytical and mathematical skills What you'll get in return Flexible working options available. Hybrid working 3 days in office, 2 days at home £15-17 an hour dependent on experience What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 4678047