Customer Service Advisor
Telford, TF1 7ES
37.5 hours, working Monday to Friday 9:30am - 6pm
£24024.00 per annum
We’re looking for an experienced Customer Service Advisor to come join us, based at Telford based depot, Nucare. In this role you will be responsible for delivering the best possible customer experience, offering a professional and dynamic approach to customer service.
Job Responsibilities
* Managing incoming case queries via a shared inbox and phone line
* Customer liaison, raising, investigating and resolving queries
* Providing advice and information regarding our service or product range
* General administration
Key Skills, Knowledge, and Experience
* Prior inbound telephone experience
* Strong communication skills and confident telephone manner
* Detail oriented
* Prior complaint handling experience
Our benefits
* 22 days (pro rata) paid annual leave plus bank holidays, rising with length of service
* Medicash- a health cash program to assist with day-to-day healthcare costs, such as eyecare or prescriptions
* iTrent Financial Wellbeing - a financial wellbeing application which allows for flexible control of your finances
* Access to High Street discounts
* Employee Assistance Programme
* Contributory Pension Scheme
* Accredited Training Programmes available (Education paid for by the company via the Apprenticeship Scheme)
We reserve the right to close this vacancy early if sufficient applications are received
INDPHD
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