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Salary and Benefits
Salary: £25,087 rising to £25,684 at 9 months in role, plus incentives
Hourly Rate: £12.82
About the Role
Are you someone with a wealth of life experience that can help you navigate challenging situations? This could be resilience from raising a family or the life skills you've built from building relationships. If so, you have the transferable skills to succeed in a Customer Service Billing role with EE.
Join our Billing Team in Cardiff to make a difference. You will speak with customers over the phone about their accounts, listen to their needs, and work together to find the best outcome.
Flexibility and Support
We understand life is dynamic. This role offers flexibility, including scheduling your own breaks, banking time, and occasional home working, to support your success and personal commitments.
What’s in it for you?
* Starting salary of £25,087, rising to £25,684 after 9 months, plus incentives and bonuses.
* Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by us.
* Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
* Family Leave: 18 weeks of full pay and 8 weeks of half pay in the first year, for maternity, paternity, or adoption leave.
* Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
* Support to carve your own career path. We’re committed to your development and success.
* Season Ticket Travel Loan to help with commuting costs.
* Volunteering days to give back to your community.
* Optional private healthcare and dental insurance for you and your family.
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