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Customer Excellence Manager, tunbridge wells
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Client:
mpro5
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
5
Posted:
12.05.2025
Expiry Date:
26.06.2025
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Job Description:
Crimson Tide mpro Limitedhas an exciting opportunity available for aCustomer Excellence Manager to join our team based in Tunbridge Wells. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary of between£35,000-£45,000 per annumplus benefits, depending on experience.
This role is hybrid, with two to three days based in the office per week.
Hours:Monday - Friday
Job Type:Full-time, Permanent
Benefits:Generous holiday allowance, medical insurance, enhanced optical and dental care, pension scheme, Perkbox, cycle scheme and other in office treats.
As a Customer Excellence Manager, you will be responsible for our customers; from signature through to renewal and ensuring they have the tools and services to achieve their goals. In addition, you will be the customers trusted advisor on everything mpro5, helping drive adoption and recurring revenue. You will have an in-depth understanding of your customer base and be responsible for communicating their behaviours to the rest of the business.
Your responsibilities as our Customer Excellence Manager:
* Build relationships with key contacts on your accounts and gain a deep understanding of their business needs.
* Assist with the coordination of customer onboarding and help the implementation team define critical success criteria that correlate directly to the pain points described in the sales process.
* Working closely with the sales team to assist with customer renewals.
* Work closely with the Technical team to drive adoption and reduce churn.
* Identifying potential up-sell opportunities for new recurring revenue and Professional services.
* Be the voice of the customer and feedback to the business what our users like and dislike about the product.
* Be an advocate of the company and product, promoting and advising customers of features that meet their functional requirements.
* Through experience and training develop a deep understanding of mpro5 as a product.
What makes you our ideal Customer Excellence Manager:
* 2+ Years experience in customer relationship management for a technology product
* Ability to manage expectations
* Great listener
* Confident and Effective Communicator
* Proficient with data manipulation (Excel)
* Be able to adapt and complete tasks that may not necessarily be under their remit
* Must be able to communicate IT language and convert it to easy-to-understand language for customers and staff alike
* Is dependable and can be trusted
* Must have a good work ethic
* A good team player
* Must have a positive attitude and be willing to take on tasks
* Be a self-motivated individual that can work effectively on their own
Who We Are
Crimson Tide plc is an AIM listed company providing a highly configurable field service management software platform for business on a subscription basis, that enable substantial productivity gains to be achieved by users.
The Company’s values apply to all employees and can be summarised under the following headings:
Partnership- We value customers and suppliers who treat us as equals. We will give our very best efforts to these organisations
Dynamism- We embrace technology and change. We seek to always grow our knowledge for the benefit of ourselves and our partners
Teamwork- we seek a happy, motivated team who enjoy being part of the Crimson Tide family - a team that serves our customers with integrity and skill, always.
Crimson Tide is an equal opportunities employer, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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