Job Role: Senior Administrator (Insurance)
Location:
Leeds, LS18 4DN. Working Hours: Monday to Friday.
Company Overview:
Heard Of Us? We’re an ambitious, forward-thinking global business that builds transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990, our ambition has never wavered. From humble beginnings, our vision and drive have seen us venture into new markets with confidence and stay ahead of market trends.
Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading E-Mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
What would your day look like?
* Answering inbound calls from customers and dealing with general inquiries.
* Providing friendly and helpful service, displaying a passion for customer service.
* Accurately updating and maintaining an in-house system, processing mid-term adjustments and cancellations on existing policies.
* Collecting payments for amendments or missed direct debit payments.
* Solving customer queries throughout the life of their policy and general administration.
* Document processing, letter writing, dealing with the setup/cancellation of direct debits.
What do we expect of you?
* Good customer service and communication skills.
* Good organization skills and ability to multitask with good attention to detail.
* Good knowledge of Microsoft Office products.
* An ability to demonstrate initiative in problem-solving.
* Experience with CRM Acturis preferred but not essential.
* Experience in coaching a team.
What can you expect from us?
* A friendly culture that reflects our proposition to customers.
* A fast-growing, agile, and innovative organization.
* A drive for continuous improvement, empowering you from day one.
* A working environment that values inclusivity, innovation, agility, and drive.
* Competitive compensation, bonus potential, and a range of core benefits.
About Us:
Radius Insurance Solutions is a UK brokerage with a 60-year heritage. We focus on developing our team members, supporting their studies for CII qualifications, and building professional careers.
Part of Radius Payment Solutions, we operate in 15 countries worldwide. Milestone Insurance, part of our group, has provided first-class service for over 40 years, specializing in niche insurance products and career development opportunities.
We welcome applicants from diverse backgrounds and are committed to equal opportunities.
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