Belmont Recruitment are currently looking for a 1st Line Support Assistant to join our NHS client on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday.
Key Responsibilities
*
Log, manage, and resolve IT support tickets
*
Provide first-line technical support for hardware, software, and user accounts
*
Use remote tools to troubleshoot issues
*
Give clear, helpful advice to users of all technical levels
*
Keep users updated and maintain ownership of open tickets
*
Follow service desk processes and meet response times
*
Support monitoring of IT systems and escalate issues where required
About You
*
Good understanding of computers, software, and basic troubleshooting
*
Excellent communication and customer service skills
*
Able to stay calm under pressure and manage multiple tasks
*
Organised, reliable, and keen to learn
Please apply with an up to date CV ASAP if this role would be of interest to you