Job Description
Job Description
Are you passionate about beauty and helping others enhance their unique style? Join our vibrant team at KIKO Milano as a Beauty Advisor. As a KIKO Milano Beauty Advisor, you’ll play a pivotal role in providing exceptional customer service and beauty expertise to our valued clientele.
Main Responsibilities
CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT
* Deliver outstanding service by engaging, connecting and servicing all visitors with the right behaviour (attitude, outfit and make-up look in line with KIKO standards).
* Deliver business goals as defined with the Store Manager (Customer Experience, Sales, KPIs)
* Satisfy Customer’s needs with cross-selling products.
* Completion of all BeKIKO dossiers, quizzes and training elements
* Update Management with any issues that require solving in order to deliver the highest Customer experience and KPI results (E.g. Trends, Stock, Housekeeping etc.).
* As an employee you may have the opportunity to undertake responsibilities as a ‘Beauty Tutor’ assisting the Store Manager in training the store team.
PROCEDURES & POLICIES EXECUTION
1. Guarantee that store is compliant with all KIKO standards
2. Guarantee KIKO standards and procedures as d...