Business Support Officer
Location: Liverpool (L9). Salary: £13.45 – £14.05 per hour. Hours: 40 per week, Monday to Friday 08:30‑16:30.
We have an exciting opportunity for a Business Support Officer to join our Adults Day Service team in Liverpool. You will provide high‑standard administrative assistance and outstanding customer service.
Responsibilities
* Provide a high standard of administrative assistance and support across the service.
* Manage e‑mail, telephone and post; screen and re‑direct as required, using own initiative to alert important issues as they arise.
* Support the registered care managers / service managers in all aspects of the running of their service. Facilitate best practices in recruitment and retention, supporting and empowering line managers in administrative processes such as compliance maintenance, absence management, training scheduling, annual leave, and sickness absence. Ensure internal procedures run smoothly while liaising with internal HR consultants for complex or compliance‑related matters.
* Maintain accurate records with integrity and appropriate control of data, analyse and report to the Leadership Team in a timely manner.
* Communicate instructions or requests to various individuals and / or departments, obtaining information as required.
* Coordinate and plan scheduled care reviews, MDTs and in‑house meetings.
* Prioritise workload to ensure that key duties are completed in order to support the work of the service.
* Manage and maintain stock levels and ordering supplies.
* Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.
* Input and run reports of hours delivered by the service.
* Undertake any further duties determined as reasonable and necessary in the fulfilment of the role.
* Greet families, carers and external visitors, ensuring a positive and welcoming experience.
Requirements
* Willing to travel to other offices when required.
* Excellent understanding of all Microsoft Office programs (Excel, Word, Office). Knowledge of systems Nourish, RADAR and Tribepad desirable.
* Outstanding customer service, ensuring the people we support are at the heart of everything we do.
* Must be able to analyse and manipulate large data sources and produce reports as required.
* Previous administration experience within a care setting.
* Excellent verbal and written communication skills, able to communicate at a senior level appropriately and constructively.
* High level of confidentiality and initiative required; discretion is essential.
* Able to assess and prioritise workload, often within tight deadlines and under pressure.
* Flexible attitude which demonstrates both a commitment to team working and working on own initiative, when required.
* Have excellent communication and interpersonal skills and be comfortable in a forward‑facing position.
Benefits
* Annual leave: 5.6 weeks inclusive of 8 public holidays.
* DBS check paid – Your Enhanced DBS check is fully covered by Keys Group.
* Qualifications & career development – QCF qualifications and opportunities for professional growth.
* Fair & competitive pay – Real Living Wage Employer with enhanced pay scales that recognise qualifications and experience.
* Blue Light card – access to High Street retailers, days out, gifts, holidays and NHS benefits.
* Referral bonus – refer talented individuals and receive a £500 bonus when they successfully join and complete probation.
* Care First – Employee Assistance Programme for confidential support.
* Circle – hub for wellbeing, engagement and discounts.
* NEST Pension Scheme – matched contribution of up to 3%.
* Long Service Awards – recognition for dedicated service.
* Cycle to Work Scheme – save up to 42% on a new bike and accessories.
* Full induction & introductory programme – paid comprehensive onboarding.
All applicants must be over the age of 18. Veterans, service personnel and former service personnel are guaranteed an interview if they meet the role criteria.
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