Role: Airport Manager Location: Heathrow Airport Reports to: Head of Europe Package: Competitive salary with excellent perks Purpose: The Airport Manager is responsible for ensuring the safe, secure, and efficient operation of airport services at the assigned international station. This role oversees compliance, service delivery, resource management, and stakeholder coordination to maintain punctual, seamless operations in line with company standards. Key Responsibilities & Accountabilities 1. Customer Service & Administration • Plan, develop, and maintain ground operating procedures in alignment with company objectives. • Implement and continuously improve service processes and procedures. • Oversee passenger service standards, ensuring complaints and queries are resolved effectively. • Monitor and achieve quality and performance targets in line with company standards. 2. Regulatory Compliance & Coordination • Ensure full compliance with airline and airport safety, security, and service standards. • Oversee the day-to-day functioning of all station activities. • Administer contracts, leases, and agreements related to ground handling facilities and equipment. • Manage vendor relationships, ensuring cost efficiency and service excellence. • Liaise with airport authorities, government agencies, and regulatory bodies to ensure smooth operations. 3. Peo...