Customer Service Specialist – 12 months FTC, Milton Keynes Salary 33K – Office based.
Our client is a market leader within the Medical Equipment industry; they’re looking to recruit a Customer Service Specialist.
A typical day will be taking calls and emails with faults and repairs on their machines; You will have exceptional relationship building skills, with customers and partner suppliers of parts and equipment. Strong MS Dynamics experience is essential, OR similar Service desk software, and it would be an advantage if you have worked in a similar role within the medical or technical industries (but not essential as full training will be given)
Log faults accurately in MS Dynamics Service Platform for both the company and partner supplier equipment.
Coordinate with partner suppliers on Urinalysis support, including technical fault logging, maintenance data, and shipping of parts for engineer visits.
Gather and update case data in MS Dynamics CRM for partner supplier equipment
Create and deliver performance reports for Account Managers
ADMINISTRATION
Maintain and update CRM with new equipment installations
Oversee inventory and ensure accurate tracing of consumables and spare parts.
Comprehensive skills in Microsoft Dynamics and Microsoft Office Suite
Minimum 2 years’ experience of working in a customer service environment working towards KPI targets
KPI report writing experience for customer accounts
Highly skilled in English communication
Experience of working within the field of diagnostics (desirable)
Experience of working with managed service contracts
This is a pivotal role within a small team in the business and although short term, could lead to more opportunities.