Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to ensure every customer leaves happy. You'll support the day-to-day running of the Lounge, from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you achieve this will be unique to you. You'll do it your way. It's all about the detail. You'll be involved in driving sales, team retention, training, customer service, and maintaining high standards. You never settle for second best, and you aim for your Lounge to be the go-to spot for the local community. This role is challenging, but you know you've got this.
Ideal Candidate:
* Probably an existing Assistant Manager, Deputy Manager, or Supervisor with experience in restaurants, bars, cafes, or coffee shops.
* Experience working in a bar environment with serving freshly made food and drinks preparation.
* A natural talent and passion for hospitality, with excellent people management skills and a flair for talent spotting.
* Extremely driven and persistent in overcoming challenges.
* Good literacy skills and excellent attention to detail for reporting on KPIs.
* Strong communication skills with the ability to build rapport and trust.
* Self-motivated, able to work at pace with limited supervision while meeting pressure and deadlines.
* Good knowledge of sales building, sales and labour forecasts, paperwork and reporting, recruitment, HR, and NPS.
The Good Stuff:
* Overtime pay for hours worked over contracted hours.
* Staff food on every shift.
* 50% off food and drinks (including alcohol) from day one at all three brands - Lounge, Cosy Club, and Brightside.
* Paid breaks.
* 28 days holiday (including Bank Holidays), pro-rata.
* Enhanced maternity and paternity pay after 2 years of service.
* The renowned Loungefest staff party.
* Competitions and incentives, including all-expenses-paid trips with suppliers.
* Company pension scheme.
* Long service awards.
* Power over your pay with Wagestream.
* Support via the Licensed Trade Charity.
* Opportunities for personal development and career progression in a fast-growing business.
* Achievable bonuses.
* Tips shared equally based on hours worked.
* Christmas and Boxing Day off!
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