Job Title: IT Infrastructure Technician
Location: Bristol
Pay Range/details: Competitive salary
Contract Type: Permanent
We are seeking an experienced IT Infrastructure Technician to join a fast-paced and dynamic IT department. The IT Infrastructure Technician will play a key role in supporting the business by delivering effective IT solutions, maintaining infrastructure, and building strong relationships with employees, partners and suppliers. This is an excellent opportunity for an IT Infrastructure Technician looking to develop their skills across a broad range of technologies in a collaborative environment.
Key Responsibilities - IT Infrastructure Technician
Installing and configuring software onto new hardware and equipment
Re-imaging devices and enrolling new users and systems Providing technical support to staff via face-to-face, telephone and email
Managing and prioritising IT support tickets
Troubleshooting system and network issues, diagnosing faults and implementing fixes
Managing IT assets including Windows devices and mobile devices
Supporting IT infrastructure including communication systems and software contracts
Assisting with IT budget tracking and procurement of equipment
Maintaining documentation including knowledge base and audit records
Supporting upgrades, rollouts and business-wide IT projects
Managing starters and leavers processes Supporting Cyber Essentials compliance and certification
Providing guidance and support to junior team members or apprentices
Liaising with external suppliers and supporting international branches
Qualifications & Requirements - IT Infrastructure Technician
Level 3 IT qualification or equivalent experience
Level 4 qualification or degree in a relevant field desirable
Experience with Microsoft technologies including Entra, Intune, SharePoint and Microsoft 365
Familiarity with Apple Business Manager
Experience in on-premises, hybrid and cloud environments
Minimum of 3 years' experience in an IT support or helpdesk role
Strong troubleshooting and problem-solving skills
Good communication skills with the ability to build relationships across all levels
Organised, reliable and able to work independently
Experience with PowerShell beneficial but not essential
What we can offer - IT Infrastructure Technician
Competitive salary
Opportunity to work in a collaborative and supportive IT team
Exposure to a wide range of technologies and systems
Ongoing training and development opportunities
Career progression within a growing organisation
For more information on this role, please contact Charlie Boulton on (phone number removed) or send a copy of your CV to (url removed)
Candidates who are currently an IT Technician, IT Support Engineer, Infrastructure Engineer, Helpdesk Analyst, or Systems Administrator may be suitable for this position
For details of other opportunities available within your chosen field please visit our website (url removed)
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