Manufacturer owned dealership opportunity.
We are looking for an experienced automotive Customer Advisor.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Responsibilities
* Communicate clearly with customers & colleagues.
* Adopt new digital systems and processes as part of our digitalisation strategy.
* Propose and sell the additional work advised through the Vehicle Health Check process.
* Quote & sell Service Plans to retain customers to the group.
* Estimate repair costs and times.
* Resolve any concerns when we suggest repairs.
* Inform and update customers on progress or additional works needed.
* Prepare and explain invoices and take payments.
A Day in the Life
“No two days are the same for a Customer Advisor. We’re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily.”
We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in-house computer systems, as well as take and allocate payments.
Always on the go, with something to do, the day never drags.
This is a fast paced and rewarding job, with the opportunity to develop a career.
Benefits
* Company Car Scheme – up to two company branded vehicles.
* Company Discounts – exclusive discounts on new cars and aftersales services.
* Pension – generous employer contribution up to 7%.
* Annual Holiday – 22 days increasing to 26 with continued service, plus bank holidays.
* Reward Gateway – discount portal with over 500 deals.
* Family‑Friendly Policies – enhanced maternity, paternity, and adoption leave provisions.
* Employee Assistance Programme – counselling, practical information, and digital resources.
* Occupational Health – highest degree of physical, mental, and social well‑being support.
* Personal Accident Insurance – worldwide personal accident cover.
* Training Opportunities – e‑learning resources and training initiatives.
* Shared Incentive Plan – opportunity to invest in the Stellantis Group.
* Health Cash Plan – percentage claim of daily health expenses.
* Paid sick leave upon completion of Probationary period.
We offer an industry leading benefits package alongside a competitive salary and bonus.
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